Fixing the Ovi Store again!

Jun 14

Mobile News David 25 Comments
app, bug, fix, nokia, ovi, qt, store

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Ovi's fragile app store

A quick Google search demonstrates that there are a lot of Symbian users out there having problems with their Ovi Store app. The most likely causes can be traced back to testing beta software, that inadvertently interferes with Qt libraries. I’ve already written on All About Symbian about one way to remedy such problems in “When beta testing goes bad”. Once again though, I have just had to repair my Nokia C7 again, after it developed a bug where the Ovi Store would get stuck on the loading screen. Read on to find out how I fixed it.

For reasons that are still unknown to me, the Ovi Store app (v2.08) on my C7, suddenly would not load. It was stuck at the blue and green loading screen, continually playing the spinning icon animation.

I had recently installed the updated Nokia Bubbles application. However, things had been fine immediately after installing it. Therefore, I’m reluctant to point the finger, but it was the only piece of beta software I’d installed on that phone since the last time I’d reinstalled Qt.

Whatever the reason, I could not get into the Ovi Store. I tried the following list of remedies, as a ’graded response’, without success:

Rebooting the phone several times
Soft reset by dialing *#7370#, this in turns forces a re-installation of the Ovi Store client.
Re-logging into the Ovi Store account via Ovi Maps
Logging into Ovi Maps with a different Ovi Store account
Reinstalling the Qt libraries via the Qt SDK
Using a different SIM card, on a different network.

After reading many discussions on the Nokia Beta Labs forums, I came across a discussion that told how re-installation of Nokia Reader had fixed the same problem as I was having. This might sound unlikely, but a pre-requisite of installing Nokia Reader is to install a .sis file for the Ovi Notifications Support Package.

Having installed that .sis file, without bothering with the Nokia Reader application (I’m becoming very shy of Beta Labs apps, despite their appeal), I rebooted the C7 and tried the Ovi Store. To my delight, it started up as normal.

This is all rather unscientific, especially without knowing the original cause of the problem. However, I think it’s worth reporting ‘whatever works’, even on a purely phenomenological basis. I’d like to collect more data points, so please share your stories in the comments – it would be interesting to see if a pattern emerges!

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25 Comments (+add yours?)

Jeffrey Beaumont
Jun 15, 2011 @ 09:24:21

I had exactly the same problem on my N8; the Ovi store freezed while displaying the green-blueish loading page. I can confirm that installing the Ovi Notifications Support Package (ONSP) fixes the problem.

As far as I could see what was happening during installation, the ONSP installed three separate components. The third component was already existent on my phone and I was asked to confirm whether I’d like to downgrade it. During the first run, I denied this, and the result was, that the Ovi store still wouldn’t start. However, during the second run, I changed my answer to yes. And this led to completely different result: the store client now starts up as normal. Thanks for your help!

Reply
spacyzuma
Jun 16, 2011 @ 15:56:32

I’ve been unable to install Ovi Store on my N8 [PR1.2] after doing a Hard 3-key Reset. When i access store.ovi.com from the web browser, it downloads the 2.06 version, but still refuses to install.

I’ve done a hard reset before, and successfully re-installed Ovi Store and Maps after reading guidelines on the web.

The beta software I’m using are Sleeping Screen, Nokia bubbles, Ovi Maps 3.7. I have the lates QT libraries installed.

I just downloaded the ONSP sisx file, but that too refuses to install.

Reply
- David
  Jun 16, 2011 @ 16:12:20
  
  Can you try doing a soft reset (dial *#7370#), then follow the instructions I wrote on All About Symbian, then let me know how you get on?
  
  Reply
  - spacyzuma
    Aug 05, 2011 @ 13:21:10
    
    Hi, David. Sorry for the late response.
    
    I just performed all the steps that you mentioned, but still, neither Ovi Store nor ONSP agrees to install. First, I tried the steps after doing a Factory Reset. Then i tried them again after doing a *#7370# Reset to no avail. I just did a 3-key Hard Reset, but still no dice.
    
    I’m stumped. What else can I do? Re-install the firmware via Ovi Suite?
    
    Reply
    - David
      Aug 05, 2011 @ 13:52:14
      
      Hi,
      Try installing the file savailable from FixQT, then reinstalling the Ovi Store from store.ovi.com in your Symbian browser.
      
      Reply
      - spacyzuma
        Aug 05, 2011 @ 14:06:47
        
        Thanks, David. I just downloaded all 6 files, and wanna begin installing. Do I install them in the order listed on the site, or is there a particular order you’d recommend?
        
        BTW, the link you gave is a non-existent http://www.fixtqt.com, instead of fixqt.com
        
        Reply
        
        David
        Aug 05, 2011 @ 14:20:43
        
        Sorry for the typo
        Yes, to be on the safe side, follow the order on the site.
        
        Reply
        
        spacyzuma
        Aug 08, 2011 @ 16:29:18
        
        Hi Dave.
        
        I spent the rest of friday and early Saturday trying to install the OSNP file from fixqt, but it just wouldnot install. The other 5 files installed ok.
        
        I decided to flash the phone, and I did it with a leaked version of Anna that I found online. Everything is working fine, so far. And Ovi Store is working too.
        
        I truly hope Nokia fixes this Ovi store issue when they release the official Anna update. Thanks a bunch for all your help, man. Cheers!
        
        Reply
        
        Prem
        Nov 23, 2011 @ 09:37:44
        
        Could you please tell me how you flash a phone.
        I am unable to install ovi store on my c7.
        
        Reply
        
        David
        Nov 23, 2011 @ 10:28:10
        
        You can do this through the Nokia Suite on a Windows PC
        
        Reply
hemp
Jun 21, 2011 @ 02:00:07

.Instead of using the Ovi Suite launch the Nokia Ovi Player Select Media Transfer mode for the USB in N8 select the My PC icon from the left navigation menu on Nokia Ovi Player select all the music that you wish to transfer either in the Albums Artists or the Genres view. Also ensure that you are connected to the internet for licensing requirements.

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Paola
Jun 28, 2011 @ 20:58:04

Hey guys im so desperate!!! i hate ovi store!!! i’ve been unable to get it since i dont know when, i’ve done everything u can imagine, getting sdk and .sis files just to see if it works, soft reset, hard reset, everything!!! and still the same thing… i’ve also tried the recomendations before and nothing…

any other suggestions??

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Chelley
Jun 29, 2011 @ 19:58:12

David, I followed ur instructions 2 the letter for my Nokia C7-Astound, and I 2 have the exact same issue w/the ONSP install…I keep rec’g an error code/msg: 2148532241 on the PC, on the device itself says, “Unable to install”…Now my husband has the same exact phn and he followed ur instructions as well…he has everything on his phn…my husband did manage 2 install “Maps” on my phn, but we just can not get OVI Store on my phn….this is really frustrating b/c I really would like 2 move 2 other important matters n my life such as working on my small business…pls help me find a way to get the ONSP installed so I can this OVI store installed once n 4 all!

Thanx! Chelley

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Sim Jin Yi
Jul 22, 2011 @ 08:53:41

Thanks for this good post , this really help my Nokia N8′s Ovi Store can use again . I like this post very much !

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Sam
Sep 04, 2011 @ 13:56:02

Wow , This solution actually worked for me !!! Thank you sooo much ! i really appreciate the hardwork !! Thanks a lot (once again )

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Paul
Sep 11, 2011 @ 00:37:07

After trying many sites and solutions downloading this version of Ovi store worked for me

http://lr.ovi.mobi/store/client-symbian-3/

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jothi
Nov 09, 2011 @ 17:29:29

thanks now i get new nokia 5800xpress music(re-instaling)

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bobby suman
Dec 14, 2011 @ 16:56:04

hey…. i’m using nokia n8 …frm last 2 months i’m unable to dowload any apps frm it…
it just not get signed in…to its account …its giving …”network error..try again sometimes later.”
other ovi apps like maps…social etc are working fine..
so kindly help me out to sort out my problem….

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Naresh
Feb 18, 2012 @ 04:00:21

Dear Sir/Madam i had got some useful gifts during during ovi update but now i can not see that while i click nokia store it do not shows options to download that gifts which i was got it directly goes to store pls help me how do i access that gift again?Thanks in advance.

Reply
- David
  Feb 18, 2012 @ 16:57:14
  
  If you’d already download the gift applications you should be able to find them on the “My Stuff” list. If not, try logging out and back in. Please let me know how you get on.
  
  Reply
Ureef
Jun 04, 2012 @ 10:05:28

i have tried all the mentioned solution for fixing the ovi store problem but none of the solution has proved to b of any help to the store problem. it will b very kind of u to plz help me.
p.s. i have a nokia n8 with belle os.

Reply